Byrne Runciman Complaints Procedure
On occasion clients may come away feeling unhappy with the service they have received. Sometimes things go wrong and we know we are not perfect but we do aim to be and that’s why we have a complaints procedure. We would like to have the opportunity to resolve any issues you have with our service so in the first instance, please contact us or refer to our Complaints Procedure for further information.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman Milford House
43-55 Milford Street Salisbury Wiltshire
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.